Privacy Policy 

1. Information We Collect

We may collect the following types of information:

• Personal Details: Name, address, email address, and phone number.

• Pet Information: Pet’s name, breed, age, health conditions, behaviour notes, and grooming preferences.

• Booking and Payment Information: Appointment details, invoices, and payment records (we do not store full bank card details).

• Communications: Emails, messages, or phone call details related to your appointments.

• Media: Photos or videos of your pet (only with your consent as outlined in our Terms and Conditions).

2. How We Use Your Information

Your information may be used for the following purposes:

• To schedule, confirm, and manage grooming appointments.

• To provide tailored grooming services based on your pet’s needs.

• To communicate with you about appointments, changes, or important updates.

• To process payments and manage billing.

• For customer service, training, and quality assurance.

• With your consent, to use non-identifying media of your pet for marketing and educational purposes.

3. Legal Basis for Processing

We process your personal information under the following legal bases:

• Contract: To deliver the grooming services you have booked.

• Consent: Where you have agreed (e.g., for media usage).

• Legitimate Interests: To improve our services, ensure safety, and manage our business operations.

• Legal Obligations: To comply with UK tax and record-keeping laws.

4. Sharing of Information

We do not sell or trade your personal data. Your information may only be shared with:

• Payment service providers (to process transactions securely).

• Professional service providers (e.g., accountants) under confidentiality agreements.

• Authorities, if required by law.

5. Data Storage and Retention

• We store personal information securely in compliance with data protection laws.

• Records are kept only as long as necessary for the purposes outlined, typically up to 7 years for tax and legal requirements.

• Media of pets will be retained only with ongoing consent.

6. Your Rights

Under the UK GDPR, you have the following rights:

• To access the personal data we hold about you.

• To request correction of inaccurate or incomplete data.

• To request deletion of your personal data where it is no longer needed.

• To restrict or object to certain types of data processing.

• To withdraw consent at any time (e.g., for media usage).

• To lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data rights have been breached.

7. Cookies and Website Use

If our website uses cookies, you will be notified and given the option to manage your cookie preferences. Cookies may be used for:

• Basic site functionality.

• Analytics to improve user experience.

• Marketing (only with consent).

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Mellow Mutts

Email: Hello@mellowmutts.co.uk

Phone: 07763395622

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. Clients will be notified of significant updates before their next appointment.